EOY closure notice
We are taking a well-earned break. We will still be accepting orders; however, dispatching and support will not be available until 02/01/24
Merry Christmas & Happy New Year!
how can we help?
Support
Estimated delivery times
All Australian, New Zealand and North American orders are shipped from our Alexandria, Sydney-based warehouse.
Orders are generally processed on the next business day although this can vary in peak periods.
We use carriers that ensure your items are received quickly and handled with care. We find the guidelines below are reliable for delivery estimations.
Standard Shipping
NSW: 3-5 Business Days*
ACT: 3-5 Business Days*
VIC: 4-7 Business Days*
QLD: 4-7 Business Days*
SA: 5-8 Business Days*
NT: 8-12 Business Days*
WA: 9-12 Business Days*
TAS: 5-8 Business Days*
* Sometimes due to unforeseen circumstances deliveries can take longer than expected. We will always work with you to ensure you receive your items as quickly as possible.
Express Shipping
NSW: 1-2 Business Days*
ACT: 1-2 Business Days*
VIC:2-3 Business Days*
QLD: 2-4 Business Days*
SA: 2-3 Business Days*
NT: 4- 6 Business Days*
WA: 3-5 Business Days*
TAS: 2-4 Business Days*
* Sometimes due to unforeseen circumstances deliveries can take longer than expected. We will always work with you to ensure you receive your items as quickly as possible.
North American Shipping
We offer premium FedEx Economy & Priority services on all overseas orders. Customers are responsible for paying for any applicable Import Taxes or Duties
USA: 2-6 Business Days*
CA: 2-6 Business Days*
* Sometimes due to unforeseen circumstances deliveries can take longer than expected. We will always work with you to ensure you receive your items as quickly as possible.
Order tracking
Orders can be tracked online and you should start to receive regular tracking updates within 2 Business Days of placing your order.
You can check your item’s delivery status through the link in the shipping confirmation email we sent you.
If all else fails, reach out to our support team – [email protected]
Shipping Locations
At the moment we only offer shipping to Australia, United Kingdom, New Zealand & North America. We are working on making deskka products available in other regions soon.
Payment currency options
We accept AUD, GBP, NZD, USD, CAD and depending on where you are browsing from we will do our best to direct you to the appropriate site that uses your base currency.
Stands & Shelves
All deskka™ stands and shelves come with a guaranteed limited lifetime warranty that covers any manufacturing defects including: legs, timber components, alloy and rubber feet when they are used under normal conditions and for the purpose intended.
The lifetime warranty does not cover any defects caused by improper use or items that were bought second-hand or without proof of purchase directly from deskka.com. Cosmetic damages, scratches, scuffs or general wear and tear generated from everyday use are not covered.
Accessories & Leather Items
deskka™ accessories are covered by a guaranteed limited 5-year warranty (Excluding Esfera Wellness Balls) which means that if your product is subject to any manufacturing faults within five years from the original date of purchase, we’ll fix or replace it for you free of charge.
Our warranty covers faults in materials and workmanship and doesn’t apply if the damage is caused by neglect, unreasonable use, normal wear and tear, or if you change your mind about a purchase.
Making a claim
To make a warranty claim, you need to have purchased your deskka™ product through our website or one of our authorized resellers, and you must provide proof of purchase.
deskka™ warranties sit well above standard applicable consumer protection law and we stand by them.
We’ve designed our desk-wares to be the perfect helpers in the home or the office. However, if you decide that they are not the right product for your workspace, for whatever reason, send it back to us within 30 days of placing your order and we’ll reimburse your original payment method, as long as the product(s) meet the conditions set out in this policy. The products must be unused, in their original condition and in their original packaging.
The 30-day returns policy does not apply to the following:
- Used items – products must be unused, in their original condition and in their original packaging
- You have already returned the item once previously (an item can be returned once per order)
- Any customers located outside of Australia
- Sales or promotions where there is a 20% off discount or larger will incur a return fee
We enable you to offer your employees and clients a personalised corporate gift service that lets you personalise deskka™ products with your Branding, Custom Timber Laminate finishes and Custom Aluminum Colours and create product packages that work for you and your giftees.
This service is very much custom and information on options and pricing is discussed on a case-by-case basis. Discounts and availability will always depend on the volume of your order.
Please reach out to us directly to start a conversation about this exclusive service – [email protected]
We don’t offer phone support because we believe that we would not be able to provide the same effective assistance over the phone.
All our support is online-based via email which means that we always have a detailed account of all our communications with you that is easy to access and this prevents critical information from slipping through the cracks.
We’re a small enthusiastic team and online support, which means we can join forces with a wider support team and get to the bottom of an issue quicker and with less time wasted for you and us.
Finally, doing it this way allows us to track and collect useful information that we can use to constantly improve our products and service.
If you have anything at all we can help you with, please reach out to us – [email protected]
Buying gift cards
You can purchase deskka™ Digital Gift Cards here – Digital Gift Cards
Checking your balance
Please visit this page and have your card number handy – Check my balance
How do I redeem a gift card?
Super easy. Just use your digital gift card’s unique code at the checkout. You’ll see an option to add your Gift Card Number at the end of the checkout process on the payments page. Any leftover balances will remain on your account for next time.
Can I get a refund on my Gift Card?
We don’t offer refunds on Gift Cards, unfortunately.
Can I use my card after the expiration date?
Unfortunately, once the Gift Card has expired, it’s voided and cannot be used at the checkout.
Can I use my Gift Card reseller or on Amazon?
No. Our Digital Gift Cards can only be redeemed through the site they were purchased from – deskka.com | au.deskka.com | uk.desska.com | us.deskka.com
Our Products
Timber Ply
deskka™ Premium Birch Ply is the highest grade available (A-Grade) and is graded as a face which means we avoid knot holes and patches. It also has a high structural rating which means you can trust our desk risers with the important job of supporting your precious equipment.
Although we cover the face with A-Grade Timber Veneer panels, it’s this extra mile using the A Grade Face Ply to do our very best to ensure the front edge of the Ply Stack which is visible on our products remains consistent and clean. This is also very important for the tricky business our routing the recess to fit our aluminium details and highlights.
Timber Veneer
deskka™ Premium Decorative Veneer is the highest grade available (A-Grade). We use a specific Veneer cut (either straight or crown cut) depending on the product to maintain consistency as well a very strict veneer matching process. It’s one of the most difficult parts of our job.
The thing is there will always be small imperfections and differences from Veneer panel to veneer panel and this is not a fault, it’s an inherent occurrence within the fibres of a natural product. The appearance of the grain in our veneer comes from slicing through the growth rings of a tree, and each veneer’s unique and beautiful visual characteristics and the colours on the timber will vary from piece to piece. This is part of the character and charm of natural timber products. And if you have any hesitation regarding this it’s best to find an alternative.
Aluminium
deskka™ Anodised & Brush finished Architectural Grade Aluminum Alloy. Specifically, we use 6063 grade which is a medium strength alloy and is commonly referred to as Architectural Grade. It’s perfect for this application as we can get great consistency and the levels of magnesium in 6063 lend themselves to achieving stricter colour/anodise uniformity.
Anodising aluminium is a science and things that can affect the outcome range from alloy composition, heat history, hot/cold working, grain structure, inter-metallics, surface finish, uniformity, inclusions and contamination. Metals from different lots or tempers are always slightly different and this plays a part when anodising/colouring. We use very strict guidelines and controls to colour-match from batch to batch and the outcomes are controllable but do have a 5% variation, even after the strictest protocols are put in place.
Crazy Horse Leather
deskka™ Crazy Horse Leather is 100% high-quality natural cowhide. Crazy Horse Leather is known for its beauty and durability and derives its name from its popularity in saddle-making.
Being a natural product it has irregularities that contribute to each item’s unique and vintage look. Over time these unique irregularities are taken through the process of handling, wear & tear, and scratching that will only add to the rustic natural look. Your product will begin to show changes in hues and tones that only increase its character and beauty.
Conceptualised and Designed in Australia
At deskka™ it’s our job to enable you to design your workspace. We always design for you. This process begins in Sydney, Australia where we start with a simple ethos – beautiful, functional desk accessories that are simple and designed with utility and customisable options in mind.
We conceptualise and prototype new products using all the best design gear and techniques right here in our Sydney offices. Occasionally we collaborate with designers from abroad to keep things fresh and for specific needs. We make design decisions that always translate to the very best design-based outcomes.
Where are deskka™ products made?
Our responsibility and commitment to you is to find the very best manufacturing talent. This process needs to be tightly controlled with a balance of quality workmanship while maintaining value.
Currently, the knowledge, materials and experience we need to allow us to offer high quality and value are found in China and this is where all deskka™ parts are made. We want you to know how much effort we put into working very closely with our manufacturing partners for the very best outcomes.
Legal
Please visit this page for our full set of Terms & Condtions
Please visit this page for our full Privacy Policy
Still need help? Please send us your query by using the form below.
Customer Service
Monday – Friday 9 -5pm AEST
Email: [email protected]
Have a business inquiry? Please send us your query by using the form below.
Business Inquiries
Monday – Friday 9 – 5pm AEST
